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Implementation Specialist – SaaS Sales | Alkem | Bangalore

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Job Overview

  • Date Posted
  • Location (State / UT)
  • Expiration date
  • Experience
    3 Years, 8 Years
  • Gender
  • Desired Qualification
    Bachelor Degree
  • Salary in (₹)
    6,00,000 - 9,00,000

Job Description

B2B Sales, SAAS sales, BDM, Account manager, Implementation Specialist

Essential Duties and Responsibilities:

  • Sign-up the new doctors on the platform through self/ organization initiatives
  • Structured follow-ups to ensure Doctors are onboarded on the platform and using the product
  • Maintain a large number of doctor relationships to ensure they stick to the platform for the long term, prevent doctor churns
  • Ensure seamless experience for doctors and patients on the platform with timely resolution of all queries and concerns
  • Doctor-backed view on the platform and digital engagement and suggest further improvements
  • Work with all stakeholders (product team, design team, content, and marketing team, etc.) to ensure the best experience for doctors and patients with the C2C platform
  • Ensure platform awareness among doctors and offer quick issue resolution
  • Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed
  • Understanding doctor profiles (importance of doctor, tech savviness, patient demographics, etc.) and the challenges and addressing them at product and process level to drive usage to ensure high recall
  • Co-ordinate with the product team, do testing of new product launches
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;
  • Assist the product team to understand customer problems, reproducing them, and fixing them
Education Qualification