Virtual Healthcare Executive – Oncology | Pfizer | Mumbai

Job Description

The Role:

The Virtual Health Representative will be a key intelligence point for customers and a central connection point to Pfizer for customers This colleague will virtually support HCPs with a portfolio of Pfizer Medicines The Virtual Health Representative will be responsible for delivering an exceptional customer experience via an individualized approach, tailored to the needs of the customer and will know the right internal Pfizer experts to connect customers to if necessary.

This colleague will draw on healthcare knowledge and understanding of Pfizer’s resources and product portfolio so that customers achieve the solutions they need.

Role Responsibilities:

• Driving identified customers to the new digital service and opening a world of trusted materials and support that can be tailored to their needs. The Pfizer Virtual Health Representative will support customers to get the best value from the new services, in conjunction with the field-based Pfizer Health Representative team who are providing on-the-ground support to customers.
• Leading relationships with HCP’s across the Region – this will include Doctors, Nurses, Pharmacists, etc.
• Has a thorough understanding of the environment and challenges of their key HCPs and acts to come back to the business so we can find solutions to meet their needs in managing patients and identifying opportunities.
• Ability to move between products to meet customer needs.
• Responding to customers’ inquiries about the digital offering and supporting them to navigate and use the technology. And importantly, sharing learns so that Pfizer can continue to improve the offering.
• Listening to customers’ needs and finding solutions by offering counsel and advice on products matched to patient needs, pointing them in the direction of further resources and information, and connecting them with internal Pfizer resources for further support.
• Seeking and developing awareness of external market conditions to drive exceptional customer support and insights; connecting customer discussions with external trends and internal developments within Pfizer.
• Establishing a strong working relationship with the field-based Pfizer Health Representative’s Team and KAM team and sharing insights from customers to make our digital service offering even better.
• Meeting key customer experience targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements.
• Multiple high-science therapeutic areas are required as will carry a broader range of brands
• Comprehensive understanding of the available digital service and how to support our customers in using the technology
• Analytical skills to identify the connections between data, products, and the needs of both Health Care Professionals and patients.
• Looks for mutually beneficial opportunities
• Enhanced organizational awareness, knows where to go and who to influence to create customer solutions
• Looks always to one Pfizer in recognition of opportunities and to source solutions (extending beyond own portfolio)
• Own customer requests/questions end to end. Connects to expertise but owns to a conclusion.
• Conducts the customer’s experience with Pfizer… is the conduit to all things Pfizer for the customer.
• Responsible for building and maintaining relationships of trust and longevity (throughout the life cycle of brands and customer lifecycle with brands).

Qualification:

• A healthcare background Science graduate (BSC/ B. Pharm) with solid knowledge of the industry.
• Comprehensive understanding of the available digital service and how to support our customers in using the technology.
• An enduring commitment to always delivering meaningful customer experiences, with strong written and verbal skills to help build trust and deliver value.
• A natural ability to connect with people, with previous customer-facing experience desired.
• Analytical skills to identify the connections between data, products, and the needs of both Health Care Professionals and patients.
• Agility, adaptability to change, and seasoned negotiation skills.
• A can-do attitude and a work ethic underpinned by determination and commitment.