Implementation Specialist – SaaS Sales | Alkem | Chennai

Job Description

B2B Sales, SAAS sales, BDM, Account manager, Implementation Specialist

Essential Duties and Responsibilities:

• Sign-up the new doctors on the platform through self/ organization initiatives
• Structured follow-ups to ensure Doctors are onboarded on the platform and using the product
• Maintain a large number of doctor relationships to ensure they stick to the platform for the long term, prevent doctor churns
• Ensure seamless experience for doctors and patients on the platform with timely resolution of all queries and concerns
• Doctor-backed view on the platform and digital engagement and suggest further improvements
• Work with all stakeholders (product team, design team, content, and marketing team, etc.) to ensure the best experience for doctors and patients with the C2C platform
• Ensure platform awareness among doctors and offer quick issue resolution
• Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed
• Understanding doctor profiles (importance of doctor, tech savviness, patient demographics, etc.) and the challenges and addressing them at product and process level to drive usage to ensure high recall
• Co-ordinate with the product team, do testing of new product launches
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;
• Assist the product team to understand customer problems, reproducing them, and fixing them

Education Qualification

Graduate