Health Solution Partner RD | Pfizer | Delhi

Job Description

Role Summary:

• The Health Solutions Partner (HSP) is focused on providing educational & scientific content to support HCPs and Clinicians and working with the Multi-Specialty HCP committees to create and drive an ecosystem for ATTR-CM.
• (S)He will spearhead strategic imperatives to create frameworks and ensure seamless connections with referral hospitals.
• It will serve as a first-hand contact with a select portfolio of strategic and key accounts, ensuring an integrated approach to understanding, shaping, and addressing customer needs for a select portfolio of strategic and key accounts/customers.
• The individual will also liaison with other key stakeholders (i.e., Administration head, Procurement, Paramedics) in the value chain, map insights, and bridge the information with CBL, Sales lead, and SME organization.
• The role will also demonstrate and improve the impact of our asset working with a cross-section of SMEs proactively to address near-term & long-term objectives and scientific needs at an institutional level, thereby building a better customer experience. 
• This role is an individual contributor at the Manager job level.

Role & Responsibilities:

• Will be responsible to build the infrastructure and eco-system required to educate and engage relevant stakeholders (HCPs, Clinicians, and other stakeholders in the account) for ATTR-CM.
• The role holder will proactively drive deeper engagement on educational & scientific content with the customers and be an expert in creating a compelling value proposition for top accounts/institutes in the country.
• Will serve as a first-hand contact for the Top institutes in the region, understand their needs for diseases area and address customer requirements. The individual will also liaison with other key stakeholders (i.e., Administration head, Procurement, Paramedics) in the value chain, map insights, and bridge the information with CBL, Sales lead, and SME organization.
• Will be required to work closely with internal and external stakeholders to ensure launch readiness especially especially given the novel nature of the therapy.
• (S)He will streamline the customer interface by acting as a single POC for proactive & seamless (compliant) connection to Pfizer SMEs and resources within and outside the Category for top-tier HCPs and Centers of Excellence.
• Will serve as first-hand contact for top institutes in the country/region, expected to understand institution needs for the portfolio and offer bespoke customer solutions.
• Will be responsible for onboarding customers to new operating model platforms (e.g., Digital Engagement Portal).
• Will have strong knowledge of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
• Will work with the Category Lead to attain improved patient outcomes through HCP and patient education and services enabled by deep scientific expertise
• Will provide insights to appropriate stakeholders to improve service provided to the customer along with design expertise
• Will serve as a central point of contact and SME on medicines and treatment journey, access/out-of-pocket costs, treatment initiation process, ongoing management, and adherence issues.

Qualifications:

• 7+ years of pharmaceutical, biotech, or medical/marketing/sales management experience with a focus on customer-centric behavior or Key Account Management, and demonstrated leadership.
• Candidates from Medical backgrounds with business development experience are also preferred.
• Graduate in a science-related discipline
• Management and/or marketing experience is strongly recommended

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.