PLA Training Manager | Pfizer | Mumbai

Job Description

We expect our sales team to be experts on our product lines and the conditions the drugs have been developed to treat. As part of our Sales Training team, you will be helping them to anticipate and answer questions about Pfizer products and develop their knowledge to highlight their benefits.  In this role, you will have the critical job in helping our front line in understanding and communicating our pro-innovation and pro-patient policies to make our products available to as many patients and providers as possible.

You will help Pfizer provide support to sales representatives (sales staff and sales management) and channel partners by developing, planning, and conducting training on techniques for selling the organization’s products and services. You will be responsible for developing and delivering training programs that focus on sales techniques and presentations, product information, group referencing, and role play. You may also work with product managers or marketing teams to develop a sales strategy and incorporate this strategy into the training programs.

As a Manager, you provide guidance to operational teams for managing projects. Your planning skills will help in preparing forecasts for resource requirements and providing areas of improvement for products, processes, or services. Through your comprehensive knowledge of principles, concepts, and theories of the discipline, you will also work towards advancing new concepts and methodologies. You will be able to take a leadership role to facilitate agreements between different teams.

It is your hard work and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

Role & Responsibilities:

• Engage key stakeholders in India including Country Manager, Category Lead, Digital client partner, People Experience, etc to provide consultation for organizational learning strategy and priorities
• Lead the development of a responsible Business Unit market training plan ensuring business requirements are met through the development and execution of customer-facing training services that are efficient and valued in alignment with BM3.3
• Delivery of in-scope training programs, projects, and initiatives that addresses BU needs and priorities. Master the application of multiple delivery modalities to effectively deliver training programs that address identified capability needs within budget.
• Drive the change management of Pfizer ecosystems (tools and processes) to EM standards in conjunction with the BU heads and other CLT stakeholders.
• Effectively engage with Business Unit clients to define and deliver learning initiatives that have quantifiable value and impact. Work closely with a marketing team to understand a promotion strategy and then incorporates this strategy into the training program for CFC. Coordinate brand training with subject matter experts (Medical and Marketing).
• Deliver live instructor-led learnings agnostic to the topic (CFC Skills and Tools, Marketer Skills and Tools, Therapeutic Area/ Product Knowledge, Colleague Performance & Leadership Development, and Medical)
• Establish regular touch points to discuss field coaching observations and accordingly build/implement the appropriate training sustainability solutions.
• Make use of training  evaluation tools  and partner with the business to discuss training metrics, and outcomes and generate insights for continuous improvement.
• Ensure compliance with training content/activities and approval system is followed with the proper documentation in place. Monitor the adherence to streamlined local review and approval of learning materials
• Track training Interventions using multiple modalities and tools (Face-to-face, WebEx/Virtual, Social Learning, Micro-Learning, etc.)
• Collecting and providing country-specific learnings and performance metrics that support continuous improvement
• Seeks opportunities to streamline Training delivery.  Set performance standards and establish/document training certification process to ensure all trainees are certified on critical capabilities that enable them to manage successful customer-facing interactions.
• Deliver on-demand meeting facilitation by applying PLA skills techniques

Qualifications

Must-Have

• Bachelor’s Degree and 5+ years of experience.
• Strong written and verbal skills, including interpersonal communication.
• Experience in developing and conducting training programs.
• Successful training delivery experience.
• Advanced Microsoft Office Suite skills and strong competency with tools.
• Strong project management, interpersonal and consultative partnering skills.

Nice-to-Have

• Master’s degree and relevant pharmaceutical experience.
• Demonstrated experience of working on multiple projects simultaneously.
• Ability to plan, meet deadlines and manage competing priorities.
• Ability to work in a matrix structure.
• Experience in managing stakeholders in a face-to-face and virtual environment.