The position is a people manager post. The purpose is to maintain the Dr data record in a platform.
Ensure the daily reporting is accurately flowing in as per the list of doctors.
Make the Doctor data list strong and have only those HCPs who have MCI registration
Control the additions of Customers like Doctors / Chemists and Service Providers
Ensuring the Dr data wrt address / Qualification etc. are correctly maintained.
Operate with high-level accuracy various KPIs that get published wrt getting the KPIs reported each month
Be well versed with OEC policy within Abbott
Key Responsibilities:
Manage a team of approx. 3 to 4 persons and monitor their output wrt various KPI reports that need to be generated
To ensure timely reports on Coverage / Call Frequency and other KPI information
Need to work closely on training new joiners etc. on CRM platforms
Complete knowledge of Indian Geographies i,e, State / Districts / Town and Taluka which is needed to accurately carve the Patches.
High level of stakeholder management particularly with the Sales Force Effectiveness team.
To correctly manage the grade and file hierarchy for accurate KPIs
To have a high degree of OEC compliance knowledge.
Identifying new avenues to enhance existing features and services in the existing SFA system along with introducing new technologies and automation implementation for the sales force.
End to End Project management (Requirement Documentation, Testing, Pilot, and Launch. Will also have core responsibility of driving usage of SFA & Digitization Enablers/Solutions
Setting up robust process on Data maintenance, Query resolution, and Quality check measures on Analytics to field force and internal teams.
Ensuring decongestion of manual process and implement SOPS on SFA processes (Customer management process on the CRM platform, KPI measurement, planning, reporting, and expensing timelines for all field colleagues)
Ensuring an ongoing connection with Sales, Marketing, and Commercial teams through training interventions and meetings on feedback and sharing insights.
Ownership and smooth maintenance of all SFA tools supporting all divisions across affiliates.
Implementation and adoption of best-in-class tools, processes, and methodologies in the SFA process.
Ensuring timely and quality completion of projects by working with cross-functional teams and IT.
Providing Execution insights to commercial teams for decision making
